Shipping policy
SHIPPING POLICY
Thank you for shopping with Vertical Design Labs. Every feeder is handmade to order in Lake City, Florida, so please review our production and shipping timelines below.
Production time
Because each feeder is built to order and personalized with your dog’s name, scene, and finish, your order is not a stock item, it is made specifically for you. Most orders are built and ready to ship within 1 to 2 weeks (7 to 14 business days) after your order is placed. During busy seasons, production may take slightly longer, and we will let you know if that is the case.
Shipping time and carriers
Once your feeder is complete, it ships via a trusted carrier such as USPS, UPS, or FedEx. Transit typically takes 3 to 7 business days depending on your location. You will receive a shipping confirmation email with tracking as soon as your order is on its way.
Free shipping
We offer free standard shipping on all orders within the contiguous United States (the lower 48 states). No minimum purchase is required.
Where we ship
We ship to the 48 contiguous United States only. At this time we do not ship to Alaska, Hawaii, US territories, or international addresses. If you are located outside our shipping area and interested in a feeder, please contact us at bill@verticaldesignlabs.com and we will do our best to help.
Order tracking
A tracking number is emailed to you when your order ships. Please allow 24 to 48 hours for tracking to update after you receive it.
Shipping delays
Delivery times are estimates and are not guaranteed. Once your order is handed to the carrier, it is in their care, and we are not responsible for delays caused by the carrier, weather, holidays, or other events outside our control.
Damaged or lost packages
We pack every feeder carefully, but if your order arrives damaged, please contact us within 5Â days of delivery at bill@verticaldesignlabs.com with photos of the damage and packaging, and we will make it right. If a package is lost in transit, reach out and we will work with the carrier to resolve it.
Incorrect shipping address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible and we will update it if the order has not yet shipped.
Questions
For any shipping questions, email us at bill@verticaldesignlabs.com.